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- Client Name: U.S. Department of Veterans Affairs (VA)
- Timeframe: July 2021 - Prersent
- Agency: Department of Veterans Affairs (VA)
Background:
What challenge or situation prompted this project?
The VA sought to modernize and integrate its Health Portfolio products with the Cerner Electronic Health Record (EHR) system to provide a unified and improved healthcare system for veterans. The effort aimed to streamline and enhance the delivery of care across the VA without the complexities of maintaining separate technical architectures.
What was the agency’s position before your involvement?
Before TAG’s involvement, the VA faced challenges in consolidating and integrating multiple health portfolio products with the new Cerner EHR system. The need for technical support and expertise in managing the transition and integration of these products was critical to ensure effective modernization of the healthcare system.
Why was this project important to their mission?
The project was vital to the VA’s mission to provide seamless, high-quality healthcare services to veterans. Integrating the Cerner EHR with existing systems like Telehealth and VHIE was crucial for enhancing the efficiency and effectiveness of veteran care and ensuring accurate, complete health data management.
Objective:
What were the agency’s primary goals?
The VA aimed to modernize and integrate its health systems with the Cerner EHR, ensuring that telehealth services and health information exchanges were smoothly transitioned and effectively supported.
How was success going to be measured?
Success was measured through the effective integration of systems, smooth functionality of Telehealth Management Platform (TMP) and Veteran Health Information Exchange (VHIE), the completion of test cycles, and the successful deployment of products without major defects or disruptions.
How did this align with their broader priorities?
The project aligned with the VA’s broader goal of improving healthcare delivery and enhancing data accessibility, enabling a more connected, efficient, and secure system for veterans’ healthcare services.
Scope of Work:
What services did you provide?
TAG provided testing and quality assurance support for VA’s Telehealth Management Platform (TMP) and Veteran Health Information Exchange (VHIE), including system analysis, requirements gathering, software design, code development, and deployment. TAG also provided test event management, troubleshooting, and post-implementation support..
Which of your core service areas were involved?
- IT Support and Systems Integration
- Quality Assurance and Testing
- Software Development and Programming
Process Optimization
What was your team structure and approach ?
TAG’s team consisted of business analysts, test engineers, software developers, and project managers. TAG worked collaboratively with VA stakeholders, including Business Analysts, Test Engineers, and Test Planners/Managers, to develop effective test strategies and ensure complete software lifecycle support..
Deliverable Reference:
What were the final deliverables?
- Reviewed and analyzed system specifications for TMP
- Test plans and execution for TMP and VHIE
- Bug and error reports for system development teams
- Post-release testing results and documentation
Scalable code for VHIE features using PHP and Azure
What measurable results did you achieve?
- Successful execution of test cases (manual and automated) for TMP and VHIE
- Identified and reported critical system bugs leading to improvements in product performance
- Ensured smooth system deployment and post-implementation support