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- Client Name:Exposure Related Care Transformation Center (EXPRT) and War Related Injury and Illness Study Center (WRIISC)
- Timeframe: October 2023, February 2025
- Agency:Department of Veterans Affairs (VA)
Background:
What challenge or situation prompted this project?
The VA sought to enhance the evaluation and improvement of the VET-HOME program, a telehealth initiative designed to serve veterans with military environmental exposures. The VA needed to explore data on veteran satisfaction, healthcare utilization, and post-engagement care to better inform decision-making and future program direction.
What was the agency’s position before your involvement?
Before TAG’s involvement, the VA lacked complete data analytics support for VET-HOME and ILER programs, leading to challenges in tracking and improving program effectiveness. The data was fragmented, requiring integration and cleaning to provide actionable insights.
Why was this project important to their mission?
The project was critical to the VA’s mission of improving healthcare for veterans. By leveraging data to evaluate the VET-HOME program, the VA could refine telehealth services and better support veterans impacted by environmental exposures, thus enhancing healthcare delivery and program efficiency.
Objective:
What were the agency’s primary goals?
The VA’s goals were to conduct exploratory data analysis on the VET-HOME program, enhance the understanding of healthcare utilization patterns, and develop actionable insights to improve the program’s effectiveness and veteran satisfaction.
How was success going to be measured?
Success was measured through the delivery of complete data analysis reports, predictive models, and the automation of reporting processes to ensure continuous monitoring of VET-HOME performance. Success was also measured by the successful integration and cleaning of disparate datasets.
How did this align with their broader priorities?
This project supported the VA’s broader goal of enhancing veteran care through evidence-based decision-making. By providing data-driven insights, the project directly contributed to improving the effectiveness and reach of healthcare services for veterans.
Scope of Work:
What services did you provide?
TAG provided project management, data discovery, data integration, statistical analysis, reporting automation, and process improvement for the VET-HOME and ILER programs. This included transforming and cleaning data, developing predictive models, creating interactive dashboards, and optimizing data workflows.
Which of your core service areas were involved?
- Data Analytics
- Project Management
- Process Improvement
- IT Support and Systems Integration
What was your team structure and approach?
TAG’s team included a Program Manager with expertise in environmental sciences, data scientists, project managers, and technical experts who collaborated closely with VA stakeholders. TAG applied structured project management methodologies, maintaining transparency through regular updates, clear documentation, and effective coordination with all involved parties.
Deliverable Reference:
What were the final deliverables?
- Data integration and cleaning of VHA’s datasets
- Exploratory data analysis reports
- Predictive models and metrics dashboards in Tableau and Power BI
- Automated reporting and scheduling systems
complete project documentation and process improvement recommendations
What measurable results did you achieve?
- Successfully cleaned and integrated complex datasets from multiple sources
- Developed predictive models for healthcare utilization and satisfaction
- Delivered actionable insights through interactive dashboards, aiding VA decision-making
Automated reporting processes, ensuring real-time access to performance metrics